Have an issue with your order? No Problem. Here is how we can help make it right.
- We accept returns only if the merchandise is unworn in new condition and returned within 30 days of the original sale.
- Products must be in the condition you received them and in the original box and/or packaging. Failure to do so will result in a 20% restocking fee.
- Worn shoes are not accepted unless due to a manufacturer defect (to be determined by Houser Shoes upon receipt)
- Please do not put tape of any kind on the actual shoe box. Doing so will result in a 20% restocking fee.
- To help keep costs low, shipping and handling charges are not refundable
- While returns may be shipped back by the most convenient method, HouserShoes.com is not responsible for lost return packages that are uninsured and untraceable.
- Return the item(s) in original boxes to our return address below (ensure you do not tape the shoe box)
- When we receive the product we will review the product and order details, and will refund your money as long as it meets our return criteria.
- Once we receive your return, refunds can take 2-10 business days before you see the funds returned to your account. If you have any questions regarding the transaction of funds, you can have your bank contact us.
- We are unable to offer exchanges for HouserShoes.com orders during the return process.
- If you would like the same shoe in another size or style, simply place a new order.
- We cannot guarantee inventory will be available when you place your new order, if you have inventory questions please call us - 1-866-270-8411
Our return address is:
Attn: Returns Dept
5418 Asheville Highway
Hendersonville, NC 28791
If you cannot log in to your account, you do not have an account or your order is not associated with your account, please email us at [email protected] or call us at 1-866-270-8411. We can help you set up a return or exchange. If you do contact us, please have your order information available (name, order number, items ordered, etc.) to speed up the process.
Purchased in a store?
If you purchased your shoes in one of our store locations, you can take your shoes back to one of our physical locations to return. You will need the original receipt and the original box or packaging, and it must be within 30 days of purchase. Additional information is available in store. Please call and individual store if you have questions for them.
If you cannot get to a store to return or exchange your shoes, you may call our office at 1-866-270-8411 and we can assist you.
Have Further Questions? Let Us Know!