I recently purchased a pair or sanuk shoes for my daughter who is a cadet in a military academy. The shoes arrived promptly for Christmas, but when my daughter tried them on, she discovered that one shoe was a size 8 and the other a size 6. I called Houser Shoes the day after christmas, and was helped by a very nice man who understood our problem of exchanging them, and getting the correct pair back to us before my daughter left again for the academy. I was emailed a return slip for the wrongly sized shoes, and was told that the new pair would ship even before they received the incorrexct ones back. The properly sized shoes arrived as promised days before she left, along with a 20% off coupon for my next purchase! Houser shoes web site is in my favorites, and will now be added to my daughters favorites as well. She plans to pass on this web site to her friends at the academy as being a company that offered discounted brand name shoes, along with the best customer service help ever experienced, and most defenitely "military friendly." Thank you Houser Shoes!