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Houser Shoes, Inc. has been in business since 1976 and has several physical locations - we are here to stay We have been a member of the Better Business Bureau since 1979 and continue to maintain a "AAA" exemplary standing HouserShoes.com uses Secure Socket Layer (SSL) technology for gathering personal information, the current standard for transmission of sensitive information over the Internet, to protect our customer's privacy HouserShoes.com does not sell or give out customer's email addresses or any other personal information. Emails are used for customer communication only unless subscribed to our promotional email list* View our full Privacy Policy See what other customers are saying: customer testimonials

* newsletter subscribers may opt out at any time by clicking here

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• Product size availability information is updated regularly to help make sure that all sizes displayed are in stock and ready to ship
• All merchandise listed on HouserShoes.com is kept in stock, however in rare cases, particular size/width combinations may not be available
• In the event that ordered merchandise is unavailable, you will be contacted by a customer service representative to discuss alternatives
• We do not back-order merchandise for an order without prior customer knowledge
• We can often special order out of stock merchandise for a slightly delayed delivery time; additional charges may apply
• Merchandise listed on HouserShoes.com is not guaranteed to be available in your local Houser Shoes, G. B. Shoes, or The Shoe Store location
• If you have seen merchandise in one of our stores but cannot find the same item on our website, you may place a special order by contacting our customer service department at 1-866-270-8411. Please have your credit card information ready when you call. Merchandise not currently listed on HouserShoes.com is not guaranteed to be available.

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• We will be glad to accept returns or exchange items within 30 days from the date of sale
• Sign into your account and select your order from "View Order History" to receive a return authorization (RMA) before shipping your return.
• If you did not create an account at HouserShoes.com, you may contact our customer service department for your RMA number
• Any items returned must be sent back prepaid in the SAME CONDITION as when originally shipped
• Worn shoes are not accepted unless due to a manufacturer defect (to be determined by Houser Shoes upon receipt)
• To help keep costs low, shipping and handling charges are not refundable
• PLEASE NOTE: While returns may be shipped back by the most convenient method, HouserShoes.com is not responsible for lost return packages that are uninsured and untraceable.

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• Houser Shoes currently only ships orders to locations within the United States
• Houser Shoes currently only accepts payment from accounts based in the United States
• Orders are generally shipped on the next business day following order placement*
• Weekend or holiday deliveries are not available

Charges

• Shipping charges are calculated for your location through the UPS service during checkout.
• Orders totaling $50.00 or more qualify for FREE UPS Ground shipping within the continental United States!!
• Free shipping does not apply to orders shipping to Alaska or Hawaii. Shipping options and prices are shown during checkout or from your shopping cart.
• Free shipping does not apply to express shipping types. Express charges vary depending on location and delivery type and are displayed for selection during checkout or from your shopping cart.

Carrier

• All orders are shipped via UPS
• Standard shipping is UPS Ground (3-6 business days from ship date)
• All orders are shipped from the east coast. Standard west coast deliveries take approximately five business days to arrive.
• If you require express shipping, rates and delivery options are available during checkout or from your shopping cart.

Order Tracking

• Once an order is shipped, you will receive the tracking information for your order via email.
• If you chose to create a HouserShoes.com account, order tracking and status information is available when you log in. Click here to login now.

* Orders with billing address errors may be delayed until the correct information is obtained

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• Website prices may not reflect in-store prices.
• At this time, store coupons are not honored for online sales and online promotions are not honored for in-store purchases.
• Prices are subject to change without notice.
• Houser Shoes, Inc. is not responsible for pricing errors that occur during order placement. *
• Merchandise price evaluation by Houser Shoes, Inc. employees prevails. *

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• We accept all major credit cards as payment for online orders
• Credit card information is subject to verification before an order is completed. Billing address information must match the credit card used for payment.

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